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Answer
I bought 5 cartons of cigarettes one week ago and I have received only two parcels containing 1 carton each. Is that normal?
Yes. The cartons are shipped in parcels (one parcel contain no more than 1 cartons). The parcels are shipped on the same day but in rare cases they reach destination together. The time between the first and the last parcel delivery is in average 2 to 5 days in Europe and the Mediterranean and 5 to 12 days at the rest of the world.